Question 1

What time is check-in and check-out?

Accepted Answer

Check-in begins at 4:00 PM, and check-out is at 11:00 AM. If you need an early check-in or late check-out, please contact us in advance, and we'll do our best to accommodate your request.

Question 2

Are pets allowed?

Accepted Answer

We love pets, but to ensure the comfort of all our guests, pets are not permitted at our properties.

Question 3

Is parking available?

Accepted Answer

Parking is not guaranteed for all properties. Details are included in the description, or feel free to message us to confirm.

Question 4

Do you offer Wi-Fi?

Accepted Answer

Absolutely! All our properties include high-speed Wi-Fi, so you can stay connected during your stay.

Question 5

How far are the properties from the beach?

Accepted Answer

Beach access is not available for all units—some are located near Old San Juan.

Question 6

What is your cancellation policy?

Accepted Answer

Regular nightly rates typically offer a firm cancellation policy with a full refund if canceled at least 14 days prior to check-in. Discounted rates are usually non-refundable.

Question 7

Are your properties family-friendly?

Accepted Answer

Yes! Sunset Paradise Rentals are perfect for families. Our accommodations are spacious and include amenities to ensure a comfortable stay for all ages.

Question 8

What cleaning measures do you follow?

Accepted Answer

We prioritize cleanliness and adhere to high standards of hygiene. Each property is thoroughly cleaned and sanitized before your arrival to ensure your safety and comfort.

Question 9

Can you recommend local activities or restaurants?

Accepted Answer

We provide a Digital Welcome Guidebook on the check-in date.

Question 10

How can I contact you during my stay?

Accepted Answer

We're just a call or message away! You'll receive our contact information upon booking, and we're available 24/7 to assist with any questions or concerns.

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